Connect with Customers Instantly
The web chat box function on our platform is one our most powerful tools for enhancing customer engagement and support.
Our features make the web chat box a versatile and effective tool for improving customer engagement and support.
How This Helps Your Business
Multi-Channel Integration
Automated Responses
Real-Time Support
Workflow Integration
Customisable Design
Lead Generation
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Frequently Asked Questions
The Web Chat feature allows you to add a live chat widget to your website, enabling real-time communication with visitors. This allows you to engage with potential customers instantly, answer questions, and capture leads directly from your website.
To set up the Web Chat widget, simply go to the Web Chat section in your dashboard, customise the appearance and settings of the chat widget, and then copy the generated JavaScript code. Paste this code into the footer of your website. Alternately we will happily try to install it for you. The reason why we say we will try is because it depends on how your website was built.
Yes! Our platform allows you to customise the look and feel of the Web Chat widget. You can adjust colors, buttons, greetings, and even the position of the widget on your website to match your branding and website design.
You’ll receive real-time notifications when a new chat is initiated on your website. You can also monitor the Web Chat dashboard to see an active list of visitors who are currently chatting with you, helping you stay on top of conversations and respond quickly.
Yes! Our platform allows you to set up automated greetings for your Web Chat widget. These can be triggered when a visitor lands on your website or after a set amount of time. You can also automate responses to frequently asked questions, ensuring a smooth and timely experience for your visitors.
Yes, our platform stores the full chat history for each Web Chat interaction. You can review past conversations, which helps you follow up with leads, address any unresolved issues, and ensure continuity in communication.
Yes! Our platform provides a mobile app that allows you to manage Web Chat conversations on the go. You can respond to visitors and manage chats from your smartphone or tablet, ensuring you never miss a lead, even when you’re away from the office.
After a Web Chat interaction, you can set up automated follow-up messages through email or SMS to ensure continued engagement with your leads. These follow-ups can be triggered based on specific actions taken during the chat, such as downloading a resource or asking for a quote.
Yes, you can configure business hours for Web Chat. This ensures that the widget is only active during your operating hours. After hours, you can set up automated messages or responses, so visitors know when to expect a reply.
To ensure a smooth experience, make sure your Web Chat widget is properly customised, with clear automated greetings and responses. Additionally, training your team to respond promptly and professionally will help build trust with your customers. Regularly check the Web Chat analytics to identify any areas of improvement.