Reputation Management

Your Easy Admin automates the process of collecting reviews by sending personalised review requests to your customers via email or SMS. You can set up an automation that triggers review requests after a transaction, appointment, or service is completed. This ensures that reviews are consistently collected at the right time.

Yes! Our platform allows you to fully customise the email and SMS templates used for review requests. You can tailor the message to match your brand's voice and include specific instructions for how customers can leave their feedback on your preferred review platforms.

Currently we have integration with Google My Business and Facebook. You can monitor your reviews from these platforms directly from your dashboard. Making it easier to build your reputation in one place.

Yes! You will be able to do this in the Review Management Dashboard. You will be able to view and respond to all reviews from your connected platforms, such as Google My Business and Facebook. This will allow you to respond to all reviews quickly and professionally.

Yes, you can set up automated follow-up messages based on the review a customer leaves. For example, if a customer leaves a positive review, you can send them a thank-you message or offer a special discount. For negative reviews, you can set up automated alerts so you or your team can quickly address the issue and offer solutions. We do think adding a personal unique message to each review is better though, as it leaves more a unique touch.

Your Easy Admin helps improve your online reputation by encouraging customers to leave positive reviews through automated requests. It also makes it easier to respond quickly to both positive and negative reviews, helping you maintain a strong relationship with your customers. The platform helps ensure that your online reputation stays strong by making review management proactive, not reactive.

Yes! Our platform offers detailed reporting and analytics on your reputation management efforts. You can track metrics like the number of review requests sent, the number of reviews collected, average review ratings, and the response rate. This data helps you measure the success of your review collection efforts and improve your strategy.

Negative reviews will automatically appear in your Review Management Dashboard, allowing you to quickly respond. You can engage with the customer directly, offer an apology or solution, and attempt to resolve the issue. The platform also lets you track the progress of the issue, ensuring timely follow-ups to maintain customer satisfaction.

Our platform does not allow you to delete reviews on Google or other external platforms, as this is against the policies of most review sites. However, you can respond to negative reviews, which may help mitigate their impact. Addressing issues publicly and professionally can also show prospective customers that you are proactive in solving problems.

Yes, our platform allows you to automate review reminders. If a customer hasn’t left a review after the initial request, you can set up automated follow-up reminders to encourage them to leave feedback. This helps ensure that you consistently collect reviews from your customers. It is to be noted though that not everyone leaves reviews and you should always keep this in mind.