Frequantly Asked Questions
Do You Have Any Questions?
Welcome to our Frequently Asked Questions (FAQ) section! We're here to help you get the most out of your experience with our platform. If you don’t see your question, feel free to reach out to our support team. We are committed to providing the best customer service and ensuring your success with our platform.
Free Website with Subscription
As part of your subscription, we’re excited to offer you a free website for your business! This website is designed to help you get started online with a professional presence at no extra cost while you're subscribed to our platform.
What happens if you cancel your subscription?
If you decide to cancel your subscription, your access to the website will be suspended. However, you won’t lose your business's domain, you’ll have the option to purchase the domain to continue using it for your business.
If you choose to keep the domain, we’ll guide you through the process of transferring it. This way, you can maintain your brand identity even after canceling the subscription.
The domain fee is based on the standard pricing for the domain itself, and in addition, there is a small administration fee of £10 to cover the transfer and management process.
Feel free to contact us if you have any questions or need assistance with your website or domain.
Our platform is an all-in-one solution that helps businesses manage customer relationships, book appointments, handle reputation management and so much more. By combining these features into one service, we streamline your operations, enhance customer satisfaction, and improve your overall online reputation.
No, our platform is designed to be user-friendly. We provide easy-to-follow tutorials, customer support, and a variety of resources to ensure you can start using it right away without any technical experience.
Our platform is ideal for a wide range of local businesses including beauty and hair salons, fitness centres, consultants, service-based businesses, and more. If you interact with customers, schedule appointments, and need to manage your reputation, our service can help.
Our appointment booking system allows customers to book appointments online through a customisable booking page. You can set availability, send reminders, and accept payments directly through the platform. It's designed to reduce no-shows and improve efficiency.
Our reputation management tools help you monitor and respond to reviews across multiple platforms, send automated review requests to customers, and track your business's online reputation. We make it easy to stay on top of customer feedback.
Yes, our platform is fully optimised for mobile devices, allowing you and your customers to access and manage appointments, customer information, and other features on the go. We also have a mobile app that can be used to manage your business from too!
Website: A website is like the digital version of a business’s storefront. It’s a place where people can learn about your business, explore different services or products, and navigate through multiple pages. A website typically has a lot of information and links to different sections (like "About Us," "Services," "Contact," etc.).
Funnel: A funnel, on the other hand, is more focused. It's a step-by-step process designed to guide a visitor toward a specific action, like signing up, making a purchase, or booking a call. Think of a funnel like a sales journey. It might start with an ad, then lead to a landing page where someone enters their info, and then it could take them to a thank-you page or a checkout page. Each step in a funnel is designed to convert visitors into leads or customers.
In summary:
- A website gives people a lot of options and information.
- A funnel focuses on one goal and guides visitors through a specific process to achieve it.
Each SMS message costs just 0.05p.
We offer free SMS usage each month based on your account tier:
- Tier 1 accounts receive 100 free SMS per month.
- Tier 2 accounts receive 200 free SMS per month.
The SMS feature on our platform is used to keep your customers informed throughout their booking journey. After a customer makes a booking, they will receive:
- A booking confirmation SMS and email.
- A reminder SMS and email 1-2 hours before their appointment.
- A final follow-up SMS and email, encouraging them to leave a review on Google or Facebook.
In total, each successfully booked customer generates 3 SMS messages. For Tier 1 accounts, the 100 free SMS covers up to 33 customers before additional charges of 0.05p per message apply
The phone number assigned to your account is designed for SMS only. While it is technically capable of receiving calls, any call activity will incur a charge of £0.03 per minute.
We recommend that customers continue using your existing business phone number for all voice communications. The SMS number should be viewed as a no-reply contact, used strictly for marketing messages, notifications, or general information. You may wish to include a short message in your outgoing texts to remind customers that replies via phone call are not supported.
What happens if someone tries to call the SMS number?
There are two options available:
Default setup – The call will ring once and automatically disconnect.
Auto-reply workflow – We can create a simple automation that sends an SMS response advising the caller that this number does not accept calls and providing your main business phone number instead.
Please note:
The second option will count towards your monthly SMS usage. You’re allocated:
- 100 free SMS per month on Tier 1
- 200 free SMS per month on Tier 2
Additional messages are charged at £0.05 per SMS thereafter.
HMRC has introduced new regulations for digital platforms, requiring payment processors like Stripe to report earnings to HMRC. To ensure you're fully compliant with these changes, you will need to enter your Tax ID on our platform and Stripe. If you’re already registered with HMRC for Self Assessment and reporting your income, no further action is needed. However, if you haven’t yet registered or need help understanding your tax obligations, we recommend reviewing your earnings and consulting a tax professional. This helps ensure you meet all requirements under the new rules.
For more details, please refer to our full help guide [here].
Please note that we do not handle payments directly. Instead, we use trusted third-party payment providers, such as Stripe and PayPal, to securely process transactions.
When using Stripe, the typical processing fees are as follows:
Standard UK Cards: 1.5% + £0.20 per transaction
Premium UK Cards: 2.5% + £0.20 per transaction
What is the difference between a standard and a premium card?
Standard domestic cards refer to personal consumer cards issued by major providers such as Visa and Mastercard. Premium cards, on the other hand, include commercial, corporate, or business cards. The classification of a card as standard or premium is determined by Stripe based on data provided by the card networks at the time of the transaction.